RETURN POLICY

If for any reason you are not 100% satisfied with your purchase, send us an email and we’ll do whatever we need to get you smiling again. We got a 14 days return policy.

A FEW GUIDELINES FOR RETURNS

  • For all returns (cancellation and change of orders) - email us at hello@prettypegs.com, within 14 days after you have recieved your order, and we will send you a return form by e-mail. The return shipping cost is paid by the customer.
  • The returned items must not be sent back as cash on delivery or similar.  
  • As long as the items are unused and not damaged, we will take it back and make a refund.We would appreciate if you could fill in our own attached Prettypegs Return form and include it together with the returned products.
  • Upon receipt of the returned items, Prettypegs inspect them and if they are unused we will make a refund of the original debit for the products - Prettypegs deduct the costs for the shipping return when they make the refund.   

Prettypegs shall send the customer the relevant confirmation of acceptance of the returned goods by e-mail. The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.  

RETURN SHIPPING COST  
U.S. / Canada: $20 USD
SWEDEN: 99 SEK 
EUROPE: €17 EUR 
REST OF THE WORLD: $25 USD  
These costs are applied if you choose to return the products with our preferred carrier. As a customer you can choose an optional carrier, if you believe you could beat these above outlined return-shipping costs. But please always contact hello@prettypegs.com first and let us know that you would like to return your order. 

CANCELLATION OF ORDER
We usually ship the products within 1-5 days after placed order. Of course it is ok to cancel your order before it has been shipped. Please contact Prettypegs’s customer service at hello@prettypegs.com. 


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